Frequently Asked Questions (FAQs)

Pre-Ordering Questions

How long has Satori Publishing been supplying puzzles to newspapers?
I have more than one publication. What should I do?
Do you have themed puzzles?
Do you have children's puzzles?
Do you have puzzles in varying degrees of difficulty?
How difficult are your puzzles?
I noticed you have a 13x13 grid for the crossword puzzles. Are other layouts available?
Your size for your crossword puzzles is 7" by 4-1/4". Are other sizes available?
I have a magazine, not a newspaper. Can I still use your puzzles?
Is your prices in US dollars?
Do you take credit cards for payment?
Do you take purchase orders? Will you invoice?
So how does this work? How can I get puzzles for my publication?
In what form do I receive the puzzles? How are the puzzles provided?
Why do you need to know whether I want Mac or Windows format?
How long does it take to receive the puzzles?
Can I have the puzzles emailed to me?
Is there a minimum order?
Is there a maximum order?
Can I see a sample?
How do I buy multiple puzzles?
If I order multiple puzzles, I don't want the same puzzle multiple times!

After Ordering Questions

Pre-Ordering Questions

How long has Satori Publishing been supplying puzzles to newspapers?
Since 1993.

I have more than one publication. What should I do?
Send in a separate order for each publication you want to publish the puzzles in. You will receive a separate license for each publication.

Do you have themed puzzles?
No, we have a single line of puzzles.

Do you have children's puzzles?
No, we have a single line of puzzles.

Do you have puzzles in varying degrees of difficulty?
No, we have a single line of puzzles.

How difficult are your puzzles?
The crossword puzzles are comparable in difficulty to the New York Times crossword puzzle. All of our Sudoku puzzles are considered to be of "medium" difficulty.

I noticed you have a 13x13 grid for the crossword puzzles. Are other layouts available?
Currently only 13x13 grids are available.

Your size for your crossword puzzles is 7" by 4-1/4". Are other sizes available?
No. However, because the puzzles are supplied in standard .tif format, your publishing software should allow you to resize them slightly for your needs.

I have a magazine, not a newspaper. Can I still use your puzzles?
You can use the puzzles in any type of publication.

Is your prices in US dollars?
Yes, all prices are in US dollars.

Do you take credit cards for payment?
We accept credit cards for online purchases. Just go to the purchase page here.

Do you take purchase orders? Will you invoice?
Yes, but there is a $25 minimum order. And for first-time customers, there is a $100 maximum order. We do not do a credit check. Our terms are Net 30 days. You can download the Net 30 order form here.

So how does this work? How can I get puzzles for my publication?
Just go to our order page, and place an order. We will email you your puzzles.

In what form do I receive the puzzles? How are the puzzles provided?
All puzzles are provided in standard .tif image format, the standard for publishing programs.

What is your licensing terms?
All puzzles are provided in standard .tif image format, the standard for publishing programs.

Why do you need to know whether I want Mac or Windows format?
Orders for Windows are provided in a ".zip" archive, and orders for Macs are provided in a ".sit" archive.

The puzzles don't seem to be printing clearly. Are they available in a higher DPI?
We produce our puzzles at 360 dpi (dots per inch), which will produce a fine output. If you see "jaggies", that means you are not printing the puzzles properly. They must be printed as a bitmap. Do not print them as a halftone.

How long does it take to receive the puzzles?
We ship all 95% of all orders within one business day after receipt of payment.

Can I have the puzzles emailed to me?
Yes, but we prefer to email you the link where you can download your own puzzles. Emailing puzzles has proved troublesome, due to spam filters blocking us, anti-virus filters automatically rejecting email with attachments, etc.

Is there a minimum order?
There is no minimum order. However, there is a $5 shipping and handling charge for any order $15 and under. There is a $25 minimum order if you wish to be invoiced.

Is there a maximum order?
The maximum order is 365 puzzles. If you want to be invoiced, there is a $100 maximum order for new customers.

Can I see a sample?
You can download a free sample on our Samples page.

How do I buy multiple puzzles?
When you click "Add to Cart", you can change quantities in the cart.

If I order multiple puzzles, I don't want the same puzzle multiple times!
You will always receive puzzles in sequence. For example, if you order three Sudoku puzzles, you will receive puzzles S001, S002 and S003.

But what happens when I reorder? I don't want to receive the same puzzles I ordered before!
We keep track of your prior orders. The puzzles you recieve will be the next in sequence. For example, if your first order was Crossword Puzzles A001, A002 and A003, your next order will have the puzzles A004, A005 and A006.

After Ordering Questions

I noticed the puzzles have an answer grid. How do I keep track of what answer grid goes with what puzzle?
There is a "key code" at the bottom of each puzzle. For crosswords and Enigma cryptograms, the answers for the previous puzzle is within the puzzle itself. See the samples page for a clear example. The Sudoku answer is a separate entity, which is supplied with the puzzle.

What about reorders?
We keep track of your prior orders. So subsequent orders will always be the next puzzle in the series. For example, if your first order consisted of puzzles A001 through A012, your reorder will start with puzzle A013.

But what happens when I reorder? I don't want to receive the same puzzles I ordered before!
We keep track of your prior orders. The puzzles you recieve will be the next in sequence. For example, if your first order was Crossword Puzzles A001, A002 and A003, your next order will have the puzzles A004, A005 and A006.

Where are the answers to the puzzles?
For Sudoku puzzles, the answer for that puzzle is sent as a separate file along with your order. For crosswords and Enigma cryptograms, the answer is contained within the next puzzle in the series. See the samples for an example. So when you reorder, the answer for the last puzzle in your prior order will be supplied. If you absolutely need the answers for the crosswords and cryptograms sent at the same time, just let us know, and will will accommodate you.